Frequently Asked Questions

S H I P P I N G

Shipping is handled by Canada Post
All orders will be shipped within 24-48 hours after the order is processed
CANADA: Shipping is $4.95 (2-5 business days with tracking)

USA: $9.95 (up to 9 business days with no tracking via Air Mail)

USA: $34.95 (up to 9 business days with tracking via Air Mail – please email us if this your preferred shipping method)

INTERNATIONAL: $9.95 (up to 15 business with no tracking via Air Mail)

P R O C E S S I N G

All orders are made by hand, in fresh, small batches to maximize freshness of the product. Each and every part of our production is done with a great labour of love, by hand in our studio; everything from assembling the rubber to the aluminium cap with the dropper, to the labelling, pouring, boxing and packaging is touched by the loving hand of a human. This means we do require a few days to process each individual order. Processing time can take up to 7 business days. If you do require your order urgently for a gift, please email us and we’ll try our best to accommodate your needs (email: info@poeticblend.com)

S A L E S T A X + D U T I E S

By law we are required to collect both Federal and Provincial sales tax on orders shipped to all Canadian provinces and territories.

Prices displayed on the website are before taxes. Any applicable sales tax will be calculated during checkout and displayed on the Order Review page. Mikayla Beauty Inc. (parent company of Poetic Blend) is not responsible for additional taxes or duties that you may be charged if you live outside of Canada.

W H O L E S A L E

For wholesale information, give us a shout at info@poeticblend.com and we’ll provide you our line sheet + provide any answers to your questions.

P R O D U C T S T O R A G E

Some of our carrier oils may solidify or become cloudy in colour due to colder temperature; this is normal as each of our ingredients have different consistencies. Keep your product in room temperature and do not store in direct sun light.